Last updated: 22 September 2025

Klarna makes shopping with Loom Collective even easier by letting you pay later. Below you’ll find answers to our most frequently asked questions.

How do I pay with Klarna?

  • At checkout, tap “Change” under payment type, then select “Add new payment method” and choose Pay Later with Klarna.
  • You do not need to create a Klarna account to use this option.
  • Klarna will send you an invoice once your order has been shipped.
  • You can also add Klarna as a payment method by logging into My Account.

Are there any restrictions?

  • Your billing and delivery addresses can be different, but they must be in the same country.
  • Klarna is only available to customers in the United Kingdom.
  • The maximum purchase limit varies by customer and is determined by Klarna’s credit assessment.
    • If your order is declined by Klarna, you can try:
    • placing an order for a smaller amount,
    • checking for outstanding Klarna invoices,
    • ensuring you have completed all required fields, such as Date of Birth.


What happens if my Klarna order is rejected?

If Klarna rejects your application:

  • We recommend selecting another payment method or trying a smaller order value.
  • Please note that Loom Collective has no control over Klarna’s approval decisions.

Returns with Klarna

  •  Your Klarna invoice will be emailed once your order has been shipped.
  • If you return an item close to your payment due date, log into the Klarna portal and mark the item as returned.
  • Klarna will pause your payment until your return is processed.
  • Once Loom Collective has completed your return, Klarna will update your invoice and process your refund within 5–10 working days.

What if I receive a reminder from Klarna but have already returned my item?

If you receive a payment reminder but have already returned your items:

  •       Contact Klarna Customer Service to update your account.
  •       Once Loom Collective confirms your return, Klarna will adjust your invoice.

Extending your payment period

If you need more time to pay, please contact Klarna Customer Service directly. Loom Collective cannot extend payment deadlines.

Who do I contact if I have issues with Klarna?

  •      For Klarna account queries, invoices, payment reminders, or payment extensions, please contact Klarna Customer Service.
  •      For product issues, order status, or returns, please contact Loom Collective Customer Service at Contact@loomarchieves.com.

Important note: Klarna is an independent payment provider. Loom Collective has no influence over whether your payment is accepted.

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Rewards FAQs

Last updated: 22 September 2025

Klarna makes shopping with Loom Collective even easier by letting you pay later. Below you’ll find answers to our most frequently asked questions.

How do I pay with Klarna?

  • At checkout, tap “Change” under payment type, then select “Add new payment method” and choose Pay Later with Klarna.
  • You do not need to create a Klarna account to use this option.
  • Klarna will send you an invoice once your order has been shipped.
  • You can also add Klarna as a payment method by logging into My Account.

Are there any restrictions?

  • Your billing and delivery addresses can be different, but they must be in the same country.
  • Klarna is only available to customers in the United Kingdom.
  • The maximum purchase limit varies by customer and is determined by Klarna’s credit assessment.
    • If your order is declined by Klarna, you can try:
    • placing an order for a smaller amount,
    • checking for outstanding Klarna invoices,
    • ensuring you have completed all required fields, such as Date of Birth.


What happens if my Klarna order is rejected?

If Klarna rejects your application:

  • We recommend selecting another payment method or trying a smaller order value.
  • Please note that Loom Collective has no control over Klarna’s approval decisions.

Returns with Klarna

  •  Your Klarna invoice will be emailed once your order has been shipped.
  • If you return an item close to your payment due date, log into the Klarna portal and mark the item as returned.
  • Klarna will pause your payment until your return is processed.
  • Once Loom Collective has completed your return, Klarna will update your invoice and process your refund within 5–10 working days.

What if I receive a reminder from Klarna but have already returned my item?

If you receive a payment reminder but have already returned your items:

  •       Contact Klarna Customer Service to update your account.
  •       Once Loom Collective confirms your return, Klarna will adjust your invoice.

Extending your payment period

If you need more time to pay, please contact Klarna Customer Service directly. Loom Collective cannot extend payment deadlines.

Who do I contact if I have issues with Klarna?

  •      For Klarna account queries, invoices, payment reminders, or payment extensions, please contact Klarna Customer Service.
  •      For product issues, order status, or returns, please contact Loom Collective Customer Service at Contact@loomarchieves.com.

Important note: Klarna is an independent payment provider. Loom Collective has no influence over whether your payment is accepted.

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